Customer service adviser; data entry operator; payroll officer; word processing operator
Certificate IV in Business
Main Campus, Brisbane Campus
TAKE THE FIRST STEPS TOWARDS A SUCCESSFUL BUSINESS CAREER BY CHOOSING IMAGINE EDUCATION’S ENTRY-LEVEL BUSINESS COURSE, CERTIFICATE III IN BUSINESS.
Individuals with business qualifications are in-demand. Students undertaking their Certificate III in Business will master skills that are translatable across a variety of fields and roles.
You will learn important business skills including; how to work effectively with others; how to create electronic presentations; and how to design and produce business documents. You will also learn how to apply knowledge of work health and safety (WHS) legislation in the workplace, how to work effectively with diversity, and how to work effectively with others.
Once you have successfully completed your 22-week course, you will be qualified to begin your career in roles such as customer service advisor, administration officer, or entry-level roles in a broad range of industries. You may also choose to further your studies with Imagine Education’s Certificate IV in Business.
TIMETABLE - GOLD COAST & BRISBANE
8:30am - 4:30pm
(Attendance is recorded)
Monday - Wednesday or Friday
8:30am - 4:30pm
(Attendance is recorded)
* Please note; Course timetables are subject to change
Students need to be 15 years old and are required to have reading, writing and comprehension skills equivalent to Year 10 pass level to successfully complete the Certificate level courses.
Overseas students English Proficiency Level will be tested prior to the commencement of Vocational Education and Training Courses. Imagine Education Australia requires an IELTS 5.5 with no band less than 5, or equivalent (as determined by Imagine Education Australia).
Should you feel you may not possess these literacy skills or have not completed a formal leaving certificate please contact us to discuss support arrangements.
BSBCRT311 Apply critical thinking skills in a team environment
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.
BSBPEF201 Support personal wellbeing in the workplace
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively. The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.
BSBSUS211 Participate in sustainable work practices
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.
BSBTWK301 Use inclusive work practices
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work. The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
BSBWHS311 Assist with maintaining workplace safety
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team. The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.
BSBXCM301 Engage in workplace communication
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.
BSBPEF301 Organise personal work priorities
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. The unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.
BSBWRT311 Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a simple document. The unit applies to individuals who administer a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of simple documents.
BSBTEC303 Create electronic presentations
This unit describes the skills and knowledge required to design and produce electronic presentations using various applications and platforms. The unit applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.
BSBOPS305 Process customer complaints
This unit describes skills and knowledge required to handle complaints from customers. The unit applies to those who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
BSBINS302 Organise workplace information
This unit describes the skills and knowledge required to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record managing and knowledge management systems. The unit applies to those who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.
SIRXPDK001 Advise on products and services
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers. This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
BSBOPS303 Organise schedules
This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems. The unit applies to those employed in a range of work environments who provide administrative support to teams and individuals.